Solving problems
Finding solutions to situations can sometimes be elusive especially when you have limited “resources”. Limited resources could be time, access to appropriate people or inability to bring in experts to assist in the process of problem resolution.
Today I will give an overview of a five steps process and in subsequent posts will take one or two of the steps, take a deeper dive and share a few examples.
I call it “Possibilitizing” – the art of creating anything is possible solutions – it is developing “what is possible” scenarios to solve your challenges without boundaries. It is limitless once you get going!
I developed this as a brainstorming technique for many kinds of situations and more specifically to help clients generate new sales growth strategies, create leader development plans, career options, and discover new business growth opportunities. It is highly useful in a group or on your own. I teach the technique to my clients so they can add it to their “tool box”.
This method has been used successfully with clients for many years. It can help get to a solution in five steps. It is also a great process to use for expanding ideas and exploring professional options. I use a coach approach with a mind map to allow a non-linear and more productive process. By applying this method many problems can be resolved in a very short period. You also get to identify the underlying causes, and brainstorm possibilities for prevention.
In the first step you work to identify the problem or situation you want to resolve. To determine this you begin by evaluating or conducting a situation analysis to look at what is still working and set that aside. What this does is keep what is doing well out of the mix. Once you identify those things you also gain greater clarity on the true problem.
Now you can isolate the problem, or situation, and begin to take the first action step, which is to define the actual problem. You then create a problem statement, which becomes the core or center box in a mind map. This helps keep the focus on the present issue and prevents digressing into other areas that won’t add value in creating the resolution.
The second step is to determine the desired outcome. What do you want it to look like once this situation is handled? Although there are many clarifying questions to really identify what you want for your outcome, this one question drives a good discussion.
With that in mind you can go on to the next phase that I think is the most fun. This is where the “Possibilitizing” takes place!
The third step or the discovery phase opens up all the possibilities. The idea in this step is to expand what is possible. This means no boundary thinking. “In an ideal world, this is what would make this happen.” Because you end up with so many options, the need to narrow them to three makes it easier to come to a quicker conclusion. With all the possibilities laid out, you force rank and identify the three. You explore how they can deliver the desired outcome. This condenses and focuses the exploration. The goal will be to end up with the best new possibility. (You don’t eliminate the others; you set them aside in case you need to come back to this step in the process because it is not linear.)
The fourth step it to create the action steps and assign the tasks that will deliver your outcome. Identify the resources needed, systems, and the people.
The fifth step is to look at all the things that could get in the way of executing the actions. At this point in the process you either come up with ways to make sure that none of the obstacles or potential barriers becomes a threat, or you design a system that handles those as well. It isn’t a linear process; sometimes you have to go back to the possibility or discovery phase to brainstorm some additional solutions, yet in the end after you have cleared your barriers, you end up with an execution plan that solves the situation.
After you are assure the barriers are clear, you commit to the actions you created in step four, make any adjustments, verify who will do the work and begin to execute!
If you want to know more about this process that has helped over 99 clients solve their most difficult problems, let me know. This is the most fun I get to do!
More to come on this…Thank you!
